“EFQM, a decentralizing tool and launching pad for CSR” Testimony of Jacques Lebeau, Groupe La Poste
Jacques Lebeau, head of Groupe La Poste’s Direction Opérationnelle Paye & Personnel (DO2P), explains how and why Human Resources Service Centers (HRSCs) are adopting the EFQM 1-star passport approach, with a view to corporate social responsibility.
“We were simply at a point in our history where we had reached a certain maturity, which deserved to be photographed to see perfectly where we were and allow us to go even further.”
“Continuous improvement and sustainable performance are deeply rooted in our DNA, which is why EFQM fits so well with our managerial skin. Every month, we ask ourselves how we’re progressing, how we can always do better. The EFQM tool gives us a way of doing things, a sort of guide to formalizing what we do with finesse. It also helps us clarify our strategy.
“ISO 26000 is more a support for strategic analysis, EFQM: the tool to deploy it. I’d also like to add that EFQM is unrivalled when it comes to benchmarking. And as DO2P aims to offer its services outside La Poste, it goes without saying that the EFQM brand is an important asset.
