Quality: Total trust and emotional intelligence – Generating commitment
Quality initiatives are more than just a technical discipline designed to structure an organization through a process approach, with a view to aligning with objectives set by management.
To be sustainable and meaningful, they must also be based on values such as trust, and on the commitment of all employees.
In this webinar, we will explore 5 attitudes that are key to combining total confidence and emotional intelligence to develop commitment:
- internally: team cohesion, employer brand
- externally: customer delight and CSR
The speakers
Maya Caballero
B2B customer relations specialist, founder of ViceVersa (France / Gers)
With over 15 years’ experience in business development roles in complex industries (nuclear, pharmaceuticals, metallurgy, etc.), Maya Caballero helps companies define and implement their sales strategy. Convinced that a company’s wealth lies in its human capital, she is keen to give meaning to the sales process, to encourage people to take action and achieve their objectives.
Combining emotional intelligence and business performance, she works with industrial companies wishing to create favorable working conditions to generate sustainable growth.
Christian Mayeur
Consultant, confidence coach and speaker
An expert in Total Confidence – the confidence in action of top-level sports teams, elite military units and the most demanding artistic collectives – Christian Mayeur supports entrepreneurs and their teams in their quest for high performance and human fulfillment.
As early as the 2000s, he was the first in France to get his clients to think with the processes of artists to liberate their self-confidence and regenerate their company’s vision and strategy.
Author of a reference work: « Le manager à l’écoute de l’artiste » (éditions d’Organisation, 2006), winner of the Prix d’Entrepreneuriat 2007, Christian has been teaching service relations and innovation in the Master’s program « Management des activités de services » at the IAE Aix-en-Provence Graduate School of Management since 1996.
Christian is managing director and partner of ZIA’RT SAS (France / Gers and Toulouse) and founder + owner of Mayeur Projects LLC, a creative company, in New Mexico (USA).
He has held management positions in various industrial and service groups and at Afnor, as Innovation Development Director for standardization activities, from 2017 to 2020.